I just finished up a very good book called Breakthrough Business Development by Duncan Macpherson & David Miller. This book really focuses on the client management process and growing your business. This book is really intended for professionals that deal with client service such as financial advisors, attorneys, contractors, consultants, etc.
Though a [...]
I have just finished the final touches on a user survey for a large enterprise web application that I help manage. This application has not had a user survey in two years and I’m looking forward to seeing the differences between our assumptions and the actual practice of our user community.
Here are some tips [...]